Refund & Return Policy.
At Capstone-Intel Corporation, we take pride in the quality of our publications. This policy explains the conditions for returns, replacements, and refunds for books and publications purchased directly through our website.
Know what your purchase covers.
These guidelines apply to books and publications purchased directly from Capstone-Intel Corporation. Please retain your order confirmation, proof of purchase, and any relevant delivery records.
Claims involving damaged, defective, or incorrectly delivered physical books must be reported within seven (7) calendar days from the confirmed delivery date.
Physical Books
Eligibility for Replacement or Refund
If you receive a book that has missing pages, misprints, binding defects, or physical damage sustained during transit, you are eligible for a free replacement or a full refund.
If you received a different book title from what you ordered, we will dispatch the correct item at no extra cost or issue a full refund upon return of the incorrect item.
Claims for damaged, defective, or incorrect book deliveries must be reported within seven (7) calendar days from the date of delivery, as confirmed by courier tracking records.
Non-Returnable Conditions
- Return requests submitted after seven (7) calendar days from receipt.
- Books damaged due to customer misuse, handling, or normal wear and tear after delivery.
- Change-of-mind purchases once the book has been dispatched to our logistics partner.
Digital Books & E-Publications
All sales of downloadable digital books, e-books, and electronic publications are final and non-refundable once the file or download link has been transmitted to the customer.
Defective Digital Files
If you encounter a corrupted file or broken download link, please contact us immediately. We will provide a working replacement file or download link within 24 to 48 hours.
Duplicate Charges & Payment Errors
If your card or e-wallet is charged more than once for a single book order due to a technical error, the duplicate amount will be refunded in full upon verification.
If funds are deducted from your account but the order is not created or confirmed, a full refund will be processed once verified with our payment gateway partner.
How to Request a Return or Refund
Email Support
Send an email to info@capstone-intel.com using the subject line:
Include Required Details
- Full Name and Contact Information
- Order Number or Proof of Purchase / Receipt
- Clear photos or video proof showing the damage, defect, or wrong item delivered
- Brief explanation of the issue
Review & Approval
Our team will review your request within 3 to 5 business days .
Refund Processing
Upon approval, refunds will be credited back through your original payment channel, including PayMongo payment link, bank transfer, or card, within 7 to 14 business days , depending on bank processing schedules.
Return Shipping Costs
For approved returns due to damaged, defective, or incorrectly delivered books, Capstone-Intel Corporation will cover all courier return and reshipment costs.
Shipping fees are non-refundable for non-qualifying return claims.
Questions about your purchase?
Our team can assist with eligible replacement, refund, payment, and digital-file concerns.
info@capstone-intel.com